I had faulty blinds in my kitchen. When they were fitted two years ago, I complained about the material as it was ripping. They said it was my fault and wouldn’t help any further! Two years on, I got a TS designer to measure up for some shutters. I asked him to look at the issue and he agreed the fabric was faulty. I went back to TS and they agreed it should be replaced and the women two years ago shouldn’t have said what she said! I was chased numerous times to pay a deposit for the shutters but I refused to pay and give TS any more money until the replacement blinds were being fitted. I then had a call from the fitter saying everything was sorted and would all be fitted no charge. I then got an email saying the balance for the shutters was zero to be paid. I presumed this meant that because of the problems with the blinds and that it took two years to resolve they were given me the shutters as a good will gesture. Both shutters and blinds were fitted. The fitter was excellent! Yesterday I was called to say I owe the full amount for the shutters and if I didn’t pay they would seek the money through debt collectors! I explained the situation and they said because I signed the initial payment regardless it was on me. However when they seeked payment I always said I would not pay anything until everything was resolved. They said I had signed to say everything was fitted correctly but I was not even there when the fitting was complete so it was not me!