I can understand that people are happy with Thomas Sanderson blinds when they first get them, but BEWARE they do not support ANY problem large or small once the guarantee has expired. Do not use this company. Two of the seven blinds began to fail shortly after the 6-year guarantee. Thomas Sanderson do not take ANY responsibility once the 6 year guarantee has expired and will not send an advisor to fix any problems as "it is not a service they provide". They refuse point black. When I call other professionals or companies to fix the blinds they will not touch blinds that are not installed by themselves. So effectively Thomas Sanderson blinds, once they have any minor faults after 6 years, become a problem that I haven't yet found a solution to. Extremely passive aggressive company who will not assist a person willing to pay for service. I do not know if I will have to install new blinds, yet they are in good condition to look at but malfunctioning. Carefully consider if you are willing to risk blinds that are only covered for 6 years. Very aggressive staff faced with this problem they cannot solve (it is a company problem, I'm sure they can see the answer but have their hands tied).