Have to agree with the comments below, dreadful company. I ordered 3 plants and paid via visa, but confirmatory email said I'd joined the gardening club for £10! I rang, complained and was refunded, so I reordered the plants. Visa statement arrived today and I've been charged twice for the plants, which I'm still waiting for, a month on, despite website saying immediately available. Foolishly placed an order for some shrubs, which were tiny and an insult for the price, they were rammed on top of each other and broken to pieces. Rang again and complained and was offered a refund on 2 and a replacement for the third (a lorapetalum). I was furious that I then found a lorapetalum at the local garden centre, x5 times bigger for half the price. I will never order anything from them again. Total rip off.