I ordered 36 perennial plug plants in May with a despatch date of 14 days. That date came and went and I eventually received despatch notification on 8 June. When the plants still hadn't arrived after 3 days I telephoned and was told that those plants hadn't actually been sent out as "they weren't good enough" and a fresh batch would be sent out in a day or so. This morning (16 June) I received a pack through my letter box - which turned out to be the original "missing" plants marked with a despatch date of 8 June. The plants had been in transit for 8 days and of the 36 plants only 2 were possibly viable; 19 cells contained no visible plant material at all and the rest had dead and/or dying wisps. Now I won't lie, I have had some good plants from T&M and when it's been necessary to contact them with a complaint they are always quick to replace or refund - which is why I gave them 2 stars; but I've also had 1 potted plant packed upside down which arrived totally destroyed - for which I was still awaiting replacement from March with the reorder being postponed 3 times; several packs with a couple of plants DOA (which I considered fair enough and didn't bother complaining about) and one collection of plugs packed sideways on - being plugs and having taken 5 days to arrive they had all fallen out of their cells and were in a poor condition. True they did offer replacements for those plants without me asking and those are currently in transit; however, today's appalling collection was the last straw and I have since cancelled all outstanding orders for a refund (obviously with the exception of those still in transit). Will I ever order from T&M again - probably not. I've come to believe that T&M are a sort of factory farm of plants. Their seemingly incredible pricing is often just the equivalent of a supermarket loss leader - I've lost count of the number of times I've ended up spending much, much more because "I might as well take advantage of the postage". Their garden ready stuff often really isn't and their plugs are generally not worth the hassle - whatever the price. Their Customer Service are often helpful and always refund/replace but I've found over time that what they tell you isn't necessarily what is actually the position (note the comments above) and there are plenty of proper garden centres out there which do as they advertise - so personally I'd advise to avoid this company and use one of them. Although I guess there are always going to be people who are taken in by the seemingly good prices so probably a poor review like this isn't going to make a lot of difference.