Terrible company. spent £150 in March on various tomato plants along with others. The flower plug plants that arrived were tiny, have taken ages in a greenhouse to get up to a standard able to be planted on. Strawberry plants never arrived, i had to chase these up. Tomato plants - were supposed to arrive in May. first batch that arrived were in an appalling state. Fortunately they were out of stock so they had to provide a refund. But the company never provides a breakdown of what the refund is. The amount is less than I paid but ignore all attempts for them to confirm to me exactly what they refunded. I said to them at the time the credit card I originally used was closed, but they still insisted to refund to it. I had to contact the credit card company to find out where the refund was. Last lot of tomatoes were despatched, but never arrived. After 7 days I chased these up - the company finally said, oh they were damaged in transit! you would have thought they would have contacted me to let know, but I only found out when I chased them up! Took them nearly a week to reply. I had told them twice at this point that the card is closed - again they have refunded partially to it. Again they refused to tell me what they have refunded. I also paid an additional sum to have the plants treated..... they won't refund this - what a waste - plants that did arrive were in an appalling state, but more than half didn't arrive - yet I am paying for these to be treated?!!! Never use this company!!!
2 years ago
Thompson-Morgan has a
1.4
average rating
from
585
reviews
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