We ordered 2 identical plants and received an email acknowledgement that confirmed Despatch: Within 24 Hours. After nine days I contacted them on a Thursday to be told that they would be delivered on Monday or Tuesday. They did not arrive so I emailed them to be told "At this stage, your order is currently on the picking list. We are currently advising to allow 10-14 working days for dispatch." This was 14 days after ordering! I replied and advised them that if the plants had not been delivered by 21 June (3 weeks after order) then the order should be cancelled as we would be on holiday. This was ignored as they were despatched on 20 June and delivered on 28 June. We were still away.