What has gone wrong at Thompson and Morgan? I ordered seeds on the website and despite my order form confirming despatch within 3 days and the assurances of arrival times on the website they failed to arrive after 8 days. When I rang I was told they had only just gone to the Royal Mail. The arrival time was critical for me as I was only going to be able to receive the seeds over a short period. I was refused permission to speak to a supervisor / manager but assured one would call me within 48 hours. They didn’t! When I rang again after 3 days I was eventually called back and offered a voucher which I used to order more seeds. My new order stated the despatch date would be 12/3. By 18/3 nothing had arrived so I rang again. Once again I was refused access to a supervisor but assured that one would call me within 48 hours. 3 days on and, you guessed it, nobody has called. Can you tell me please why I should ever bother shopping with you again when the systems seem to be failing, I am fed misleading information on the order form and website and I have to deal with a customer care unit that seemingly couldn’t care less? Martin Holloway.