The most shocking customer service from an online retailer I have ever had (I buy most stuff online). I understand issues can arise but usually the company responds and sorts it out the problem which this company clearly does not. I ordered 2 bare root magnolia plants - Magnolia denudata 'Sunrise' (Patio Standard). When they arrived one was snapped in half and the other does not look to healthy at all (both fit for the bin). I wrote to the company over two weeks ago and have had no response. I don’t usually write reviews but after the experience I have received company I feel like my money has been stolen from me and want to share with others. I don’t feel the company will make any further contact and I don’t have what I ordered. I would order from another company at all costs no mater what the price.