I've order from them quite a few times before with a lot of good stuff but often damaged plug plants because the packing is poor - fair play they have always replaced them when I notified them. Recently I ordered two pre-planted fuchsia hanging baskets for my elderly father as we don't live close by, knowing my brother-in-law wold put them up. The baskets arrived without brackets and the invoice not indicating they were to follow as should have been the case. One basket was upside down on the box and lots of stems broken - some birthday present! All of this was confirmed by my sister. I emailed T&M and got the 'very busy, will reply within 14 days message' - that's simply not good enough. Then the brackets arrived - don't know if that was in response to my message or just the original order but no message back to me and still no replacement plants. Think this might be my last order with them.