Very disappointed with T&M. Purchased a 1 x 10 litre potted Amelanchier lamarckii Plant for £34.99. It was ordered on May 18th and delivered whilst I was away on holiday early July when the order said would be delivered by end of July. As it sat in a box for around a week it wasn’t looking it’s best and I reported it to customer services. Maybe I read it wrong but I expected it to arrive towards the end of the month when I would have been around to receive it. Their response was.... The order states 'Dispatch by the end of July'. This means it could be dispatched any time in July. The 2 week grace period would be if it arrived 2 weeks before July, or 2 weeks after July. As it is a grace period either side of the estimated dispatch date.   If the ordered stated 'Dispatching at the end of July' then of course, we would be liable. However it states 'dispatch by the end of July',  Unfortunately, we are not liable for the plant loss as this was dispatched in the correct time frame and wasn't out of the grace period. It was delivered in July, as stated.   I sent them Photographs which they say have been passed to their horticulturists who advise it looks healthy and they are not concerned. Sadly I don’t agree it is losing more and more leaves daily and to be honest is quite small for what I have paid, only around 18” tall. Crocus are advertising the same tree today but 5 feet tall in a 9 litre pot for exactly the same price so I am going to cut my losses and order that. Customer service, loose delivery information that do not work to the best interest of the customer and value for money have let T&M down on this occasion.