DO NOT BUY from this company! If you do, you’ll be very sorry. Check their Facebook Visitor Posts. So many unhappy customers including myself. My own personal experience is of shockingly poor plants being delivered. I ordered four plants. One arrived half dead, with dry soil and curled leaves. It was never going to survive. Nothing like the glorious specimen as advertised on their website. Another plant so tiny it wasn’t worth the money paid. I did not want to receive the other two due To arrive imminently.
It took one month for Customer Service to contact me. No response to e-mails apart from automated responses. So frustrating. Eventually some member of staff responded on the Facebook messaging system.
I cancelled my order. They refunded one plant that was due in a few months time but couldn’t cancel the other due in 10 days! I had to catch the delivery driver and refuse delivery. The delivery driver would not get paid. I felt so guilty. It was not my fault. It was Thompson and Morgan’s fault.
I had paid approximately £80. I still do not have my full refund two months on. Like many customers, I feel robbed and duped.
Trying to get a refund is like trying to get blood out of a stone.
The Customer Service is abysmal. This company really does not care about its customers. It just wants your money.
BUYERS BEWARE!
4 years ago
Thompson-Morgan has a
1.4
average rating
from
585
reviews
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