Two stars because the non-perishable items on my order did arrive in reasonable time given the current circumstances. Since then I have had one email stating that the rest of my order had been despatched and another from their chosen carrier saying that my order had been delivered on 14th May at 1.29pm - I do like a bit of precision! It hadn't - there had been no sign of any delivery van - and we were in the garden at that time. So I duly contacted consumer care by email, no use attempting to phone. I got, as everyone does, an automatic reply quoting a delay before I could expect a reply. I gave them the 10 days, then asked where was my reply - another automatic reply. A few days ago I received a package containing 24 plug plants from my original order - mostly dead or dying. They had been in transit for several days. They have got my money (a not insignificant amount) and I have no confidence that the remainder of the orderwill arrive in good condition - or at all. I have asked for a refund. Guess what, another automatic reply. Lesson learned.