We ordered two fuchsia hanging baskets for delivery in May as well as a number of other items (order no SO002454540. The hanging baskets arrived 10 days ago in damaged packaging that had been "repaired" by Hermes their courier company - who are incidentally one of the poorest rated courier services. The baskets were dried out, badly damaged, with soil out of the baskets and the packaging repaired by Hermes. Thompson and Morgan unlike most organisations no longer have customer service staff answering phones - the only contact is by email which, it would seem, is not answered (apart from a computer generated reply). If ignoring your customers (we have been one for many years) is "Excellent Service", what does poor service look like! Come on Thompson and Morgan.