Having to give 1* as no Zero! Ordered 48 Geranium plug plants on 2 April. Told despatch would be end of April which was fair enough . Still no plants and we are now in June. Several emails ignored apart from the standard generic posting saying a reply would be in 7-14 days!! . No response. No telephone calls possible. Have asked for a refund as plants too late now! No refund has been made. Request ignored. Generic email again asking not to send emails as busy. I understand we are in difficult times but this is ridiculous and totally disgusting customer service. Had I read these terrible reviews beforehand I would not have ordered from Thompson and Morgan. Shocking company and will never use them again. Disgusted.