Like may others this site first time I have ordered from TM, ordered grafted vegetable plants on 29th April, 11 in total. Received three tomato plants in very poor condition and complained. Another tomato plant arrived in poor condition, meanwhile i wrote about the damaged tomato plant and was told I would be sent replacement of a different kind from that ordered. E-mailed on 11th May to say I did not want replacements of a kind not ordered and canceled the whole order asking that a refund be given. No response to date. This week I received 3 mini tomato plugs as a replacement for the three grafted tomato plants. I have again e-mailed, no response. The phone line now appears dead. Like others I am now not sure how I get my money back. No sign of the other vegetable plants ordered. Like every other business circumstances are difficult at this time, however ignoring customers and not responding to e-mails is not a solution. I have never experienced such poor customer service and quality of product.