Amazing that the 5 star ratings have responses but the 1 star ones don't? Call me cynical but you have to wonder why! So on to my order if it was possible to put a negative score I would put -5. We ordered 3 things at the same time 1. 2 hanging baskets, delivered on the 24th May not properly packed so one was upside down and both plastic pots contained damaged plants. On the same day we sent an email with pictures and guess what no answer 2 weeks later 2. 36 Busy Lizzie plugs, Cleary shipped on a Friday as half dead I would be embarrassed to send anything like these. 3. Geranium plugs still waiting but have absolutely zero expectation. Don't answer their phone either