I am giving Thompson-Morgan 1 star as it is not possible to give them none. Trust the reviews from all of the other poor customers who, like me, ordered plug plants and waited weeks to get them only to find on arrival that they were dead or diseased and thrown straight in the bin. I have also tried to contact them asking for a refund but have only received automated emails promising a reply but never getting one. I shudder to think how much money this company has made with poor plants and even worse customer service. I agree with other comments - Trading Standards should take them on. Do not even think about using them - you will be disappointed and out of pocket.