Bad experience is an under-statement. After 20 days, I am still trying to get a response to my complaint and request for a refund in relation to a dead wisteria plant delivered to my daughter as a birthday gift. I have received nothing other than an email addressed to 'Dear David', which I find strange as my name is Lynn Sherriff as indicated in my email address! SHOCKING! You do, however, seem to have time to send out daily promotional emails. ZERO star review is in order for the goods and service I have received - dead and non-existent. NO REFUND has yet been offered.