I ordered some plants from Thomson and Morgan in April. Some arrived but some did not, although their tracking system said it was delivered and signed for. I emailed several times to tell them it was not delivered and definitely not signed for by me. They replied each time to say they would reply to my email in 14 days. They never did. So I put in a claim for a refund through Paypal. They rang me and eventually agreed to give me a refund. They said it would take seven days. Fourteen days later it had not been refunded so I escalated the Paypal claim. They did not reply to Paypal within the time allowed, but I did eventually get the refund from Paypal. Do not use this company. All other garden centres and online retailers have coped during this pandemic. Thompson and Morgan closed their telephone lines. I repeat do not use this company. Get your plants elsewhere.