I sympathise with all those who have had problems with this company. I ordered over £107 worth of plants and tubs in early May. As with others the money was taken the same day but then I was told that some of the items would not be delivered until early 2021!!!? Plug plants that did arrive were poor quality and very few have survived. I have contacted customer service twice now and had no satisfactory reply. Despite asking for a refund I have, today, received 9 Dahlia plug plants to replace the tubers that I had ordered. They look healthy but I didn't want them now as I have already ordered and received replacements from other companies. Very poor customer service and pretty much no satisfaction with plants. I will not order from them again and am still considering making a complaint to the Trading Standards Office.