I came to Thompson & Morgan through the moneysavingexpert website whose recommendations are usually trustworthy - but I've never had such a poor experience with a company. Over the last few months I have tried to be extremely patient with T&M because I know it has not been easy for any company during the coronavirus lockdown. However, T&M have been truly appalling. Instead of being up-front and admitting they either could not honour my order or that there would be a significant delay, they greedily took my money anyway and then brought the shutters down. More than four months after placing my order I am still waiting for the company to contact me and still waiting for my refund. Here's my journey: 28th March - Tomato plants ordered. T&M tell me to expect them by the end of April. 22nd May - Tracking link isn't working so I email to enquire where they are. 26th May - MD Chris Wright emails all customers to expect "up to a two week delay" 29th May - I get an email to say my delivery has been delayed UNTIL MARCH 1ST NEXT YEAR! 31st May - I email to cancel my order. 20th June - With no response, I email again to cancel and get an automated email saying someone will be in touch within 14 days. 21st June - Despite me cancelling THREE WEEKS earlier, six dead tomato plants are dispatched to me. 24th June - I email for a third time requesting my refund. 7th August - Still no contact from the company and still no refund. I cannot advise you strongly enough to avoid Thompson & Morgan. I can forgive them for being overwhelmed by an unprecedented situation but I can not forgive them for their deceit and absolute refusal to apologise and return my money.