Do NOT use this airline. They don’t even deserve 1 star. Jet 2 always! TUI gave me an ultimatum last year. They said I had 3 days to make a decision whether to RISK losing my holiday altogether & all the money I’d paid by cancelling (if Spain wasn’t considered a red zone I wouldn’t be refunded COVID money) or I could postpone my holiday to the following year for £50 each. I postponed it at this time to October 2021 as was too scared to lose the £1200 I paid for my holiday. I phoned up to try and cancel my holiday today 26.4.21 (due to anxieties regarding COVID) and was told I’d lose £650 due to £400 cancellation fee (£200 per person) and id also lose the amendment fees which I’d paid to move dates etc because of COVID (which was encouraged to do by TUI). So I’d be left with £550 out of a £1200 price paid? Absolutely sickening. Jet 2 refunded all their customers without even asking what they wanted- refunds given to every passenger rapid. Whereas all TUI have done is cause anxiety and stress. They charge you for EVERYTHING. I then asked to make a complaint but was told they don’t have a complaints line and if I wanted to do this I’d have to seek legal advice? Which they know people won’t do as lawyers are costly. I am NEVER booking with TUI again. Sickened and disappointed.