Well, I think it's safe to say that the days of Lunn Poly and Britannia airways are well over. These brands alongside Thomson, were renowned for excellent customer service. In reality modern day Thomson are a poor money grabbing enterprise that have little regard for their customers. I have booked with Thomas Cook over the last ten years or so, but this year I decided I wanted to experience the Dreamliner, so booked both my annual Mexico holidays with Thomson. What a mistake I made. After reading some reviews about thefts at the Riu Vallarta, I decided I was no longer comfortable staying there. I decided I wanted to change for a hotel that was £300 more than the one I had booked. As I would see this as an upgrade, I didn't expect to be charged amendment fees for spending more money with thomson. I had an instance a few years ago when I wanted to upgrade and Thomas Cook were more than happy to oblige without any amendment fees. However these issues are only the tip of the iceberg. Try speaking to somebody who actually works for thomson directly. The only people I have managed to speak to, are outsourced overseas robots who keep quoting the terms and conditions, assuming you can actually make out what they are saying. Appalling for a brand that built its name on customer service. I'll be sticking to Thomas Cook going forward. They are human beings, UK based call centres and are genuinely more pleasant to deal with. The trip on a Dreamliner is not worth all the hassle you will get should you need to converse with Thomson.