Shocking customer service! i booked a holiday with them online and everything was finer until one day i checked the status and they had changed my hotel to an inferior one! so i contacted them through email and at first they said i will get a reply within 72 hours, when i did get a reply it said that they are investigating it and would let me know again within 72 hours, well 5 days later and no information on what was happening, so i emailed them again asking what was taking so long? a few days later i got a reply saying that the investigation is ongoing and they will let me know within 72 hours, so i waited and waited 72 hours passed again then on the 6th day i emailed them again and since then i have had NO reply and emailed them again and guess what NO reply! Now for a reputable company like Thomson Holidays i would expect good customer service especially when they have made the error! BE WARNED! this could be the beginning of a company collapse, as a company which relies on its customers to pay for everything they should bend over backwards when they have made the mistake!