DO NOT BOOK WITH THOMSONS IF YOU ARE A GROUP OF 9 OR MORE!!! I've had a terrible experience with Thomson holidays. The staff are not interested in anything you have to say and they refuse point blank to transfer you to a 'manager' as they will tell you the same thing. Booked my holiday for my family of 17 spent 18k and we were looking forward to the hassle free holiday as Thomson's offers 'online check in' 7 days before departure and all you have to do is input your API!!!!! What they fail to tell you ten days before travel is that this perk is a) complimentary and b) NOT APPLICABLE TO GROUP BOOKINGS!!! NOWHERE ON THERE WEBSITE DOES IT STATE ANY OF THE ABOVE AND GIVES FALSE INFORMATION TO ALL TRAVELLERS. THEN TO TOP THAT THEY ARE COMPLETELY DISINTERESTED IN MY COMPLAINT AND WILL NEITHER ALLOW ME TO SPEAK TO SUPERIORS WITHIN THE COMPANY OR PROVIDE ME WITH A COMPLAINTS PROCEDURE. I AM WAITING TO HEAR FROM THE ADVERTISING STANDARDS AUTHORITIES AND I WILL BE TAKING THIS FURTHER UPON RETURNING FROM MY HOLIDAY!!! NEVER EVER BOOKING WITH THOMSONS AGAIN AND WILL BE TRAVELLING IN FUTURE WITH JET 2 WHO ARE FAR SUPERIOR WITH THRIR CUSTOMER SERVICES. IM TRAVELLING TO LANZAROTE WITH THEM IN SEPTEMBER!!!