Hurricane Irma closed down Florida which is understandable. It's a natural disaster. I called Thomson on Thursday the 7th September to confirm they where still flying to Florida as other airlines had followed suit and cancelled their flights. We left Norwich and drove to London Gatwick. Arrived and checked in vehicle and room at the Sofitel. Got showered for Dinner. 15 mins before table 2 of 4 txts where sent. Your flight for 10:50 am to Orlando has been cancelled. I then received a call it was Thomson. No alternative not even a week later. No hotel for us or flights. Not very helpful. More than £300 out of pocket with hotel, parking and fuel. It's taken 3 weeks to recieve a full refund. The manger gave me the card machine for a refund and asked me to confirm the amount and enter my pin. She then discovered she had put it through as a transaction!!! Never again. Should have stuck with Virgin Holidays. I guess it's a lesson learnt. All 're booked with Virgin Holidays as they fly all year round. Not when it just suits there profits. Thomson is changing to Tui . I'm not surprised.