The worst customer service I have ever experienced. I have booked many holidays over the years with Thomson and have never really had cause to contact their customer services after a holiday. After returning from our last trip to Sensatori Tenerife, we were advised in resort by the Thomson representative to claim our money back for having to change our room due to excessive amounts of mould in our room all over the pictures, walls and A/C vents. The hotel was insistent that 440 euros were paid to move to a room that was mould free and I was told by the Thomson resort rep that they could only contribute half in resort and I'd have to pay and claim the other 220 euros back when we got home. After corresponding with Thomson over the past two months, I keep on getting the same reply each time saying that they are NOT prepared to pay. After paying £7000 for this holiday, I can only say that I am disgusted by their customer service and complete lack honesty from their representative. I have been lied to and can guarantee that we will NEVER book another holiday with Thomson (TUI) ever again. SHAME ON YOU TUI