We didn't like our hotel in Kos and when we complained about the issues I felt the Thompson rep at the hotel only listened to our issues but nothing was actually done. I was asked to sign a waver form on the last day of our holiday but refused. On our return I complained to Thompsons directly which was a complete waste of time. Thompson took months to respond after an initial email. Their response was incorrect but when I sent another email explaining their findings were incorrectly Thompsons had even more time to reply and when they did it was the same response as before. I will never book another holiday with Thompsons or First Choice (TU) I don't like the way the conduct themselves or handle complaints however it feels good to know I will never recommend them or they will get another penny of my money.