It is a disgrace. The proper customer service is not-existent and they don't care to deal with your complaints. We are still waiting for a refund for an excursion cancelled during our holiday in August. Now it's almost November. We wrote many message. gave them several phone calls, used all available websites including their contact website and a special website called Complaint Resolver. No result. Basically they robbed us of our money. We are prepared to escalate the case.
6 years ago
Thomson Holidays has a
1.9
average rating
from
100
reviews
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