We booked our wedding package in August 2018 for the following July in Cyprus. We were sold this with a wedding planner allocated to us from day one that would be there to advise and support us in making decisions for our wedding day. We did receive an email with prices for suppliers that must be used at the hotel we had chosen as no outside suppliers were allowed in the hotel complex!! No names were given just what you want and pictures, so you are unable to research anything about the person or company who they have decided is suitable for your special day. From that point we have not had any correspondence from the wedding team so i emailed them to ask a few questions, it took 10 days for them to reply and they only answered one of my questions claiming they are moving offices and advised to contact the shop that I booked at. I did this to be told it is practice with tui wedding team n Cyprus not to start working on the wedding until 90 days before! This is a total contradiction to what I was sold and very disappointing. The shop told me unless you have special requirements this is how it works and I should contact the shop who will email or telephone the wedding team on my behalf. So 4 months before i an due to fly to Cyprus for our wedding nothing has been arranged so i have canceled and booked everything elsewhere. Due to me canceling the wedding package part we lost the £250 deposit we had paid plus had to pay another £120 extra off of our holiday deposit. Please bride to be do not use TUI the prices they charge once you have signed on the dotted line are over inflated and you can not change to the suppliers you want as this is not allowed in most tui hotels in Cyprus but you don't find this out until you have paid your deposit and the wedding has been confirmed. Warning to all brides if you join some of the online sites regarding a Cyprus wedding the stories about what other brides have said about the Tui and their wedding experiences you will not even consider using them. I will continue to warn brides to be as the experience we have received has put a large dampener on our upcoming wedding as we haven't been able to get excited or plan until now.