If you have an accident whilst on a TUI holiday do not expect any assistance from the TUI reps in your resort. We cut short our holiday after having an accident getting out of the minibus provided by TUI from the airport on day one, was cleared to fly after five days and not once did a rep make contact to find out if there was anything they could do. Would not assist in arranging assistance at the airport, their reason being “we don’t have a flight today so there won’t be a rep at the airport, you will have to arrange it yourself when you get there”. Everything was too much trouble for them. After Travel Customer Service back in the UK has been just as terrible. When they received the complaint, they not me, decided to send it to their legal team, which they rejected and now They refuse to respond to any of the issues mentioned in my complaint as according to them it’s been dealt with by the legal team, which in fact all they did was reject a claim they instigated. They are disgusting and have no idea what customer care is.