We have traveled with tui for over 40yrs no more we were lied to from first day,we did have a fantastic holiday but that was down to hotel not tui,we didnt get room we had booked when checked in it was very late so ok as long as the room/bathroom is ok thats fine,we were in a single room with two single beds pushed together,bathroom had toilet shower was hose on wall no sink,sink was behind door in bedroom,went to rec next morning the lovely rec staff showed us another room said it was for none uk guests it was lovely nice room/bathroom/sea view, not what we booked however fab room we were happy, rep lied to us she said first room they didnt belong to tui big lie uk guest put in that room they went to rep she would not move them after a few days the hotel did,the rep did nothing but lie and tui u have lost a lot of customers and that was just one small hotel why lie to customers you going down the pan tui cannot understand how you think u can treat customers like you do and still oparate your can see you going into admiastration very soon. When going home it was a jet2 rep who told us about long delays and cancellations it had been going on all day our rep said no delays as we got on bus to go to airport another lie,tui rep outside airport said she new nothing of delays because she had been at airport all day delays were everywere that day even in uk lies lies more lies