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Clumber Spaniel
Thortful easily have the best range of funny & adult/rude cards. The customer journey is more slick & easy, regardless of whether you use their website or their excellent app. Thortful’s prices are also very competitive. In all areas, Thortful far exceed the offerings & experiences of both Moonpig and Funky Pigeon. I have used Thortful many times & recommended them to family & friends, quite simply it means that everybody gets a funnier & more memorable card. As well as Thortful definitely being a company that is worth using yourself, if you use the ‘Invite Friends’ function to generate a link to send to someone, THEY will earn 30% off when they order, and YOU will earn £5 when they buy. That is certainly generous by any standards! Uniquely, I find myself writing this 5 star review after my sister failed to receive her birthday card. After I wrote an email complaining to the customer service team, it was very quickly answered by a lady called Lola Crawford. She took onboard what I had said, promptly investigated what had happened, and was able to show that the card was timestamped at every stage in the journey whilst at Thortful, right from the order, to the printing process, to the packaging & releasing of the card to Royal Mail. It has been Royal Mail’s failure by somehow managing to lose a card in their system with a printed name & address, with printed paid postage too. Royal Mail complain that too many parcels & not enough letters go through their system, but they’ve somehow managed to lose a card given to them by a corporate client! Despite it being proved it was Royal Mail’s fault, Lola did not simply leave it there, within the same initial investigation response email, she did everything she could alleviate my disappointment. She offered to have the card made again immediately & posted on the same day (even though it was late in the afternoon), or (as was the case in my situation) if my sister no longer wished to receive a card after her birthday, then Lola offered (and duly did) credit my Thortful account with a free card of the same size for future use, as well as 50% off a second card of the same size. Not only this, but she was also very empathetic, kind, and friendly in every correspondence I had with her. Lots of businesses try to help consumers when problems arise, but I’m sure most people reading this can definitely think of a situation when a company have tried to pass the blame, treated them unfairly and/or rudely by large national/international brands, however, Lola & Thortful genuinely went above and beyond to help me, despite them never being at fault or having done anything wrong at all in this process, which is not only generous, but impressive as well as trustworthy too. For all of the reasons above, as well as their competitive prices, I have no hesitation to leave a 5 star review for Thortful, as they have been nothing other than helpful, sleek, and excellent in every transaction I have had with them. They are also a lot more personal and flexible than other gift card retailers. *For the purposes of evaluating their service standards, I will be filling in the relevant questions based on every other experience where a delivery has taken place from Thortful.
10 months ago
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Thortful has a 4.2 average rating from 259 reviews

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