More than anything the personal element is what makes thread stand out form the crowd. if i needed an item my stylist kasia k would get back to me promptly with suggestions sometimes not only from thread. the customer service team have acted quickly regarding any delays offering vouchers as recompense. your company pays a great deal of attention to customer service even down to the way the parcels are packaged and the sweets that accompany each order. Keep up the good work. It is safe to say from my experience that you have very many happy and loyal customers.