Positives; Overall very positive - I've spent more on clothes this year than in recent memory and I've been happy with all items purchAsed. Love the overall look suggestions so you can see how the whole outfit comes together - this and the fact the suggestions are tailored for me so I've not got loads of choice, is the key for me. Clothes great quality and good range of price points. Personal emails have been brilliant in response to specific queries. Returns process easy and quick. Improvements; sometimes the "wear it like this" doesn't bear any relation to the items in question. I actually want to see that item. Also would be good to lock out certain items that I already have in my wardrobe (or at least for you to recognise I've got them once I've told you once). Similarly if I've said I don't like to something repeatedly, then seems a waste of your outfit selection to keep suggesting them?