I ordered a product described on the website as a "Cozy Knit Set (3 Pieces)," which was advertised as high-quality knitwear made from soft, breathable, and cozy materials suitable for lounging or casual wear. The product description emphasized premium craftsmanship and a stylish design, with images that reinforced the expectation of a luxurious knit fabric. However, what I received was entirely different from what was promised. The product was made of cheap synthetic polar fleece, which is uncomfortable, low-quality, and does not resemble the advertised knit material. Additionally, the set I received lacked the aesthetic and design quality shown in the product images, falling far short of my expectations based on the advertisement. The website also promised timely shipping, but the item took significantly longer than the advertised timeframe to arrive. Furthermore, the refund policy stated a 60-day window, and I reached out to the company within this timeframe to request a resolution. Unfortunately, my attempts to contact them were ignored, and I did not receive any response or support. Overall, the merchandise I received does not match the product description or quality advertised, and the company's lack of response further adds to the misrepresentation and poor customer service.