Booked a car on the Thrifty website and received confirmation. Called the branch to ask what car would be provided. Was told that they didn't have any cars available and that they wouldn't be getting a car ready. The booking was made at 3:30 so they had plenty of time to get a car ready before closing time. The guy who answers the phone is smarmy, and seems as though the branch is just one of the lazy ones which cant be bothered serving clients. We've been a loyal customer of Thrifty utilising them most weeks. May have now lost another customer! Thrifty should learn the meaning of customer service.