Ordered expensive earphones in advance of trip. Site indicated the item was in stock and should be received 3-5 days. After the delivery window came and went I contacted Thurgo, who replied a day later that the order was delayed and had not yet even shipped. A reputable company would have let the customer know of the delay immediately. Thurgo does not have any online order tracking system, so you must rely entirely on emails.
There are many alternatives out there -- I will definitely not even consider ordering from Thurgo again.
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