Absolutely shocking. Bought the car (Showroom one as I liked it) November 2018 on finance snd three years later, paid the rest to buy it outright. Serviced every year at Kimpton Road and MOT plus any work needed. I have walked to my place of work for the last 5.5 years but my car has needed tyres… apparently, they perish if you don’t use your car much! 🤣🤣 When booking the service and MOT this year, slightly earlier than normal, I noticed that all the service charges from year 1 to 7 inc and from year 9 onwards were all in the £200s but 8th year (mine) was in the £300s. That’s quite spooky! As I bought my car in November I have never needed the air con on until spring/summer. It has never worked properly but every time it got to November I’d forget to mention it. Last year, I made a point of telling them that the air is not cold… and I don’t think it ever has been like I feel in friends’ cars and they looked at me like I was bonkers. I suppose it’s my fault for never mentioning it but they then said, in the patronising way that ‘experts’ do that I should get the gas refreshed every year. Well… that was in fact new to me but then wondered if it had a new gas ‘thing’ when I bought it. Paid the £20 and hoped for the best but feared the worst. March was a little on the warm side… air con goes on, warm air comes out. My daughter got in and faffed around (she too has a Vauxhall) and stated that my air con is dog s**t. Went through the summer with windows and sun roof open knowing that the hot weather wouldn’t last forever. And… here we are. I’m told that my bill for broken tracking rods, tyres and air con, service and mot (it failed) comes to just over£1200. I authorise this but get a phone call the next day saying that the price didn’t include the air compressor. So what was the £288 for? The labour! My bill is now over £1500… Today. Car has been in 6 days. I ring them. Sales advisors are busy… I don’t want to buy one I need to speak to someone whose interest is in helping me get my car out of the workshop! They ring back whilst I’m writing this. I can collect it but some pipe work needs doing! I’ve given up. I’m collecting it and never taking my car anywhere near a Thurlow Nunn. Terrible service. I wouldn’t be surprised to find out they are all wfh!