Thurlow Nunn LUTON !!!! The latest issue is that the car has been making a knocking sound coming from the front, I drove to a local garage to get this checked out as I was worried about driving my children around with it happening, I was told that both anti roll bar links at the front needed replacing and although this is usually a wear and tear item a car of this age and mileage should not have this issue, they advised me to contact Vauxhall as it should be covered due to the age of the car. I also had a local mechanic just check it over not telling him what I had already been told by the garage, he said the exact same thing this car is too new to have this issue. I then called Vauxhall to book this in for a check over, the lady I spoke with was lovely and booked me in for 02.08 I did say I did not want to pay any charges as its under warranty and my local garage said they could resolve it for around £100, I am in a predicament now as I have 2 options, pay to have it done locally for £100 or drive it over to Luton and potentially get it fixed for free as its less than two years old. The lady advised that there could be a charge but that she would add notes to the file to ask someone to call first if its not something that was covered? I never had a call. I made my way over to Luton for the appointment and the man I spoke with at the desk when checking in told me that there could well be a charge if its not something covered under warranty, I explained that I didn’t want to pay that jus for it to be looked at as I could just pay the £100 locally for it to be fixed rathe than paying £99 for it to just be looked at! I asked to speak to a manager and wished I hadn’t to be honest, the service manager Chris came out and within 30 seconds of him speaking I just felt upset and annoyed, his demeaner was just awful, he was arrogant and condescending, maybe because I was female, he spoke to me so rudely in front of about 5 members of staff. All I wanted was a tiny amount of compassion and understanding of my situation and I got none whatsoever. I felt myself getting so annoying and im upset that I felt that way as I work in a customer facing role and would never ever speak to a customer In the way he was speaking to me, he was thrashing his arms around telling me that he was going to listen to the original call recording which I actually would like someone to do! He said I just wanted him to waver the fee and that’s not what I was asking I just wanted some honesty in the situation, I asked him what would he do if he was me. I totally get that the garage needs to make money and cover the costs of their time, but not from customers who pay hundreds of pounds a month for a car with warranty to be told you could potentially be charged for just looking! Its not right, a car with warranty should not be charged regardless unless the fault its intentional!!