Car salesmen stereotypically have a reputation that after shaking their hands, you should count your fingers to ensure you still have them all. So I thought I'd purchase from what I believed was a reputable garage and company. Little did I know when I was persuaded to part with £15,000 only 7 months ago, purchasing a car 2.5 years old with less than 10,000 miles, that Thurlow Nunn would be the worst culprit of all. They take your money in a flash, then when a problem arises, they wash their hands of it altogether. The car I purchased for my son 7 months ago broke down; the AA were unable to fix it on the road. Obviously, after 7 months and £15,000, for the engine to stop working, I was upset. Who would not feel like they had just been robbed and conned by Thurlow Nunn? I phoned the Luton branch and was immediately told it's £120 to diagnose, then it's per hour and parts after that. Not even a raised eyebrow that a £15,000 car's engine had stopped working 7 months after purchasing a less than 3-year-old car. Perhaps Thurlow Nunn sells cars with an expectation that after such a short time, the engine stops working; I don't know why it seemed so normal to them. I was told their phone calls were recorded – must have a huge number of problems, I thought to myself. So when I was told the fees and experienced the attitude that came with it, I was more than dismayed. I said, "Do you think it's shocking that a car purchased 7 months ago, less than 3 years old, for £15,000, has its engine go wrong and you wash your hands of it? If I put that on social media, people would surely be shocked." It was arranged that my son would have AA tow the car to Thurlow Nunn. After 3 hours of waiting for AA and 10 minutes from arriving at Thurlow Nunn with the car being towed, I received a phone call saying Thurlow Nunn were refusing to take the car as they said stating to put a complaint on social media is "threatening." I finished my day with my patients in my London hospital and drove to speak in person to Thurlow Nunn's service manager in Luton. When I arrived, I was met by Brian McKenna, the service manager. He took me into a back room, and upon getting a very uncomfortable feeling, I turned on my voice note app on my phone, in the event of anything being said – I wanted proof. Mr. Brian McKenna (I'm not sure if this 5-foot-4 rotund man has little man syndrome, as you'll soon discover) told me in no uncertain terms that once Thurlow Nunn has your money and you've had the car over 3 months, basically it's tough luck! It's on me, down to me, and all Thurlow Nunn is interested in is taking your money. All their representatives, like Brian McKenna, are interested in is their commission from taking people's money. I did record the conversation, (Recording a conversation in secret is not a criminal offence and is not prohibited. As long as the recording is for personal use you don’t need to obtain consent or let the other person know.) and perhaps Thurlow Nunn would be interested in listening to it. You can clearly hear me in a calm manner say THREE TIMES, "Please stop pointing at me." You can clearly hear Mr Brian McKenna make it extremly clear that once they had your money, that Thurlow Nunn did not care!!!!! The tone of voice and the messages conveyed of this snake oil salesman is extremely clear to hear. As I read all the 1-star reviews, I really wish I'd have taken the time to see how many bad reviews have been written with Thurlow Nunn's classic response, which is written on every complaint: "We are sorry to hear of your recent feedback of our Luton Branch. Please rest assured this will be raised with the team and someone will be in touch with you shortly." Total standard lip service, same response on each complaint. You may just as well have written, "Once we have your money, we don't care."