One phonecall and I will never set foot in the door. Called recently and spoke to a "lady" called Denise, she was rude, condescending and clearly places herself on a pedestal above anyone else. I'm assuming she works in the call centre as there was a fair amount of background noise. She made no effort to help my query and just wanted to sell me finance for a repair that she wasn't willing to listen about in the first place, I was constantly talked over and unable to explain that I just wanted a quotation for service and two tyres. It seems she only wants to help when it is benefit to her. On another note when calling I don't appreciate hearing people passing wind or talking about their personal lives in the background as a potential customer it doesn't provide a professional touch and I would urge the management to rethink their clearly lacking standards. Overall a very poor experience especially from Denise, people like this should not be in a customer service role when they do not know the meaning of the word.