My partner has just been sighed at by Rob Culbert at the Luton branch which I find unprofessional and just rude. I have brought her car as arranged first thing this morning at 0815 hours and was told we would get a phone call when car was ready. I was assured when booking in and when bringing in that it would be repaired on same day. This was done and I had to chase update leaving me short of time to arrange ghetto g myself and my partner to work. We were not told to bring DL for replacement car and when we said she didn't have her DL Culbert sighed and said he wouldn't release car till she had DL. Had we been told to bring DL or been told the car wouldn't be ready on time we could try make other arrangements. This is n6 our fault so I strongly object to being sighed at. The service I have had from this branch has been poor. No updates. I have had to chase everything and have had no apologies when they have been at fault throughout sales and vehicle repairs. I would not recommend this company to anyone. Was told by sales manager to write to branch management but I will not do this as kn6 my complaint would be hidden and others will experience worse or same problems I have experienced.