What an absolute joke of a scam operation. Let's be clear on the business model: They are pushing sponsored ads out to various markets such as Japan, South Korea and Australia to lure in unsuspecting buyers from abroad. These buyers look at official club sites and see that obviously Premier League games are sold out, but who are none-the-wiser to the fact that tickets are available on real, legitimate secondary markets affordably so plump for the unfortunate journey of buying a ticket on Ticketgum. DO NOT DO THIS!!!!! Ticketgum's site is all nicely setup to show a variety of available seats, options and categories BUT does not have ANY tickets as listed on their site, you are simply buying a "promise" to a future event at a heavily inflated price that MAY NOT BE FULFILLED and despite their own claims that Ticketgum is a secondary market, this is not a "typical" secondary market. Here is why: You purchase a ticket for a heavily inflated price well before the game, tickets that they are able to acquire a day before the event at an extremely cheap price. What that means is that if the event is oversold or the tickets you bought on Ticketgum are not available on "real" secondary sites, you're likely to get the wrong ticket. In our case they sold us a ticket which was almost 6-7x the real secondary market value which I received as a gift from someone who had only good intentions in the completely wrong category, they even had the gall to reply to an email to say it was in the correct category and offer an absolute joke of a refund. We received the ticket about 7 hours before the game, which in itself is nerve wracking but this is because they're buying the cheapest possible near-equivalent to your original purchase (which you probably made months earlier while you were excited for and planning your upcoming trip to the UK to watch the Premier League!) Look at their T&C's - they're completely protecting themselves from any possible outcome if the tickets are unavailable - so if you're flying in from South Korea to watch Son Heung-Min for Tottenham and it happens to be an Arsenal game that you always dreamt to watch - the chances are your purchase is NOT GOING TO BE FULFILLED as the tickets for this particular game are in very high demand. Try for yourself to go and find any employee on this company from LinkedIn. This is a shady, dodgy company and they essentially ripped my friend off. Avoid like the absolute plague ....