I would have given them zero stars, if the option existed. I had purchased 4 tickets for a basketball playoff game at the Statefarm Arena, Atlanta. I had to sell 2 tickets since my wife and my younger son had to drop out due to health reasons and therefore I listed those tickets on TicketMaster the afternoon of the game. When we went to the stadium we saw the 2 seats next to ours was occupied, when I contacted TicketMaster they mentioned that the ticket listing had expired and they had not sold the tickets and therefore they could not pay me for the tickets. The game was a basketball playoff game and the stadium was packed. There was no way anyone could have occupied or come to the stadium without a valid ticket purchase. Ticketmaster follows unethical business practices and cheat many. I am surprised that even though many have complained and given bad reviews, they still are in business and get exclusive rights to sell tickets for concerts, games, etc. I never want to deal with this horrible unethical company.