I wish I could leave a 0 star review. Their website makes you purchase new tickets to then exchange your old tickets, if they’re the same ticket price. ITS A SCAM. They will not refund you your old tickets like they say they will. They will make you keep both and sell the other tickets on Ticketmaster, which also gives them a large portion of the selling cost so you basically walk away with half what you might have spent on the ticket all for their horrid refund policy. My rep told me my order would be refunded if I purchased parking so I spent more and did that to then be told I can’t get a refund still even though I did what she said. It’s literally the worst experience of customer service I’ve ever had in my life. Those tickets were $340 per pair… that money means something to some people. After not hearing back for 7 days, I requested help via their website again, this person just automatically said the event organizer isn’t accepting refunds at this time. I also can’t get anyone on the phone, as it’s just a message saying to go to their website.