As Ticketmaster refused to deliver tickets outside of the UK, I had them sent to the house of a friend in the UK. Instead of putting me, the customer, on the ticket, they decided to use the name on the postal address. I contacted them both in March and June about updating the names for the event July 8, they assure me both times that so long as the person whose card was used to buy the tickes was in attendance I would be fine. Lo and behold I arrive at the event and am refused entry due to not having the ID of the person whose house the ticket was delivered to. When I contacted Ticketmaster to request a refund after they blatantly lied this is the response I received "Thank you for your email, It looks like you’re enquiring about a past event. As we sell tickets on behalf of the venue and promoter any exchange or refund request has to be processed before the show. We’ll always try to help where we can, but in this situation we’re not in a position to offer a refund. I’m sorry that we can’t help you further with this, but if you have any other questions please don’t hesitate to get in touch." Even though there is a record of tickets used (this is how you can claim on insurance), they just sent an automated email immediately denying my request. £100 down the drain on tickets, never mind on transport and acommodation. Ticketmaster is without a doubt THE worst company to deal with as a customer. It is impossible to contact customer support (only allowed to chat within 5 day of the event), and they will do everything in their power to rob you blind. Such a pity that this disgusting company seems to have a monopoly on ticket sales. I pray for the day any other company takes over.