My concert was originally set for Aug 2020. Then we had the shut down and it was rescheduled TWICE! I could not attend the concert which is tonight. I tried for two weeks prior (after finally locating that the tickets were being honored and not refunded). I could not talk to a human. I finally got a person in the online chat, who promptly told me to contact the local concert host. I asked who it was and the contact number, they gave no reply. On the app, not allowed to sell, even through ticketmaster and I couldn't get approved for refund. SO I have to eat these tickets. NEVER USE this company. Competitors are much more fair and customer service exists with actual people. Erasing the ticketmaster app from phone.