I am disappointed in how expensive and complicated the Ticketmaster system is. Service fees added a third to the cost of tickets. I could understand service fees if human beings were involved, but the entire system is automated and difficult to navigate. What should be ten minute process took me over an hour. Why can't I download and print tickets? Why so many passwords and codes to enter? The system assumes everyone has a cell phone with an app, and my older friends do not, making sharing tickets with them very challenging. Then there are so many offers to jump through; I feel like I've paid money for companies to market to me. The whole process feels humiliating and manipulative. Ticketmaster, you can do a lot better than this.