Ticketmaster does not have good customer service. They have AI answering your questions, and just give you a few choices for reasons why you are contacting them. My event was postponed. I requested a refund, and was asked if I bought insurance. I did buy insurance for my tickets. However, insurance does not cover a postponed event. Ticketmaster has been saying that the event organizer has to authorize refunds, but not before 60 days after the event is cancelled. Right now I can see that this event will not have a chance to reschedule any time soon. It is now 2 1/2 months after the original event date has been postponed. Organizer has not canceled the event yet. I can see on the events calendar that the venue is booked for well over a year with other concerts. This is so frustrating. When you pay for tickets for a certain date you should be able to go on that date, or get a refund if the event has been postponed.